Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Inkesh FM Services ("Company," "we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service. These terms apply to all visitors, users, and others who access or use our services.

2. Service Description

Inkesh FM Services provides comprehensive facility management solutions including but not limited to:

• Facility management and maintenance services
• Cleaning and janitorial services
• Security and safety services
• Landscaping and grounds maintenance
• Waste management and disposal
• HVAC and electrical maintenance
• Plumbing and water system services
• Emergency response and support

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information when requesting services
• Maintain the security of your account and access credentials
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations
• Respect the rights of other users and our staff
• Use our services only for lawful purposes
• Provide access to facilities as required for service delivery

4. Service Agreements

When you engage our services, a separate service agreement will be provided that includes:

• Detailed scope of work and service specifications
• Service schedules and timelines
• Pricing and payment terms
• Performance standards and quality requirements
• Liability and insurance provisions
• Termination and cancellation policies
• Dispute resolution procedures

The service agreement will supersede these general terms for specific service engagements.

5. Payment Terms

Payment terms for our services are as follows:

• Payment Schedule: As specified in your service agreement
• Payment Methods: Bank transfer, credit card, or other agreed methods
• Late Payments: Subject to late fees and interest charges
• Disputed Charges: Must be reported within 30 days of invoice date
• Taxes: All applicable taxes are additional to quoted prices

We reserve the right to suspend services for non-payment after reasonable notice.

6. Service Quality and Standards

We are committed to providing high-quality services that meet or exceed industry standards:

• Compliance with UAE and international facility management standards
• Regular quality audits and performance monitoring
• Certified and trained staff members
• Use of approved materials and equipment
• Adherence to safety protocols and regulations
• Environmental compliance and sustainability practices

If you are not satisfied with our services, please contact us immediately for resolution.

7. Liability and Insurance

Our liability is limited as follows:

• Maximum Liability: Limited to the amount paid for the specific service
• Excluded Damages: Indirect, consequential, or punitive damages
• Insurance Coverage: We maintain appropriate insurance coverage
• Force Majeure: Not liable for events beyond our control
• Client Responsibility: Clients must maintain their own insurance

We recommend that clients maintain adequate insurance coverage for their facilities.

8. Intellectual Property

All content, trademarks, and intellectual property on our website and in our services remain our property:

• Company logos, branding, and marketing materials
• Service methodologies and procedures
• Training materials and documentation
• Website content and design
• Proprietary software and tools

You may not use, reproduce, or distribute our intellectual property without written permission.

9. Privacy and Data Protection

We are committed to protecting your privacy and personal information:

• Collection and use of personal data as outlined in our Privacy Policy
• Compliance with UAE data protection regulations
• Secure storage and transmission of sensitive information
• Limited access to personal data on a need-to-know basis
• Regular security audits and updates

Please review our Privacy Policy for detailed information about data handling.

10. Termination of Services

Services may be terminated under the following circumstances:

• By Client: With written notice as specified in service agreement
• By Company: For breach of terms or non-payment
Immediate Termination: For serious violations or illegal activities
• Notice Period: As specified in individual service agreements
• Final Settlement: Outstanding payments and obligations must be settled

11. Dispute Resolution

We are committed to resolving disputes amicably:

• Direct Communication: First attempt to resolve through direct communication
• Management Review: Escalation to senior management if needed
• Mediation: Third-party mediation for unresolved disputes
• Legal Action: As a last resort, subject to UAE law
• Jurisdiction: Dubai, UAE courts have exclusive jurisdiction

12. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or other unforeseeable events. In such cases, we will make reasonable efforts to resume services as soon as possible.

13. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

14. Changes to Terms

We reserve the right to modify these terms at any time:

• Changes will be posted on our website
• Material changes will be communicated to active clients
• Continued use constitutes acceptance of new terms
• Previous terms remain in effect for existing agreements

15. Contact Information

For questions about these terms or to discuss service agreements, please contact us: