Privacy Policy

1. Introduction

Inkesh FM Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, address)
• Company name and job title
• Service requirements and project details
• Communication preferences
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Cookies and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our facility management services
• Process service requests and quotations
• Communicate with you about our services
• Send newsletters and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraud and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Regular backup and disaster recovery procedures

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)

8. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Third-party services we use include:

• Google Analytics for website analytics
• Payment processors for secure transactions
• Email marketing services (with consent)
• Customer relationship management tools

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on the type of information and purpose:

• Service Records: 7 years for legal and accounting purposes
• Marketing Data: Until consent is withdrawn
• Website Analytics: 26 months for Google Analytics
• Contact Form Submissions: 2 years for business purposes

10. International Data Transfers

As a UAE-based company, we primarily process your data within the UAE. However, some of our service providers may be located in other countries. We ensure that any international transfers comply with applicable data protection laws.

When data is transferred internationally, we implement appropriate safeguards such as:

• Standard contractual clauses
• Adequacy decisions
• Certification schemes
• Binding corporate rules

11. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To provide our services and fulfill contractual obligations
• Legitimate Interest: To improve our services and communicate with clients
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with applicable laws and regulations